Incident Response Project Manager

Four-year degree in a relevant field (ideal). PMP certification (working towards or obtained). Experience managing projects as the assigned "PM", not just delivering them as an engineer. Experience owning client-facing projects and establishing a consultative rapport. At least 5 years of experience delivering IT waterfall projects. Experience with systems and virtualization with exposure to enterprise infrastructures. Proven organizational system for task management and quality assurance. Superb writing and highly refined verbal communication skills. Ability to translate to a C-Suite audience and "talk tech" with engineers. Adaptable approach to working hours, willing to work evenings, weekends, and holidays. Open to travel to client sites when required. Ready to be an effective remote worker with a dedicated, private home office space. Private internet connection with at least 50MBPS bandwidth.

Coordinate external technical projects from inception to completion. Lead Professional Services stand-ups and meetings. Collaborate on project planning, design, deliverables, and contingency planning. Convert SOW requirements into executable project plans. Manage project resources and budget. Track and manage T&M project scope. Ensure QA standards are met before project delivery. Outline goals, strategy, and execution with engineers. Assist in initial triage and establish access for project kick-off. Drive development of project proposals and scope documentation. Employ conflict management techniques. Assign and align necessary resources, understanding resource requirements and capacity. Monitor and summarize project progress to stakeholders. Set and conduct status meetings with client contacts. Lead creation of presentations and project reports. Participate in incident response on-call rotation. Escalate issues to higher-level resources when necessary. Address billing disputes, overruns, and customer service issues. Conduct post-mortems to outline lessons learned and improve internal processes. Solve technical or business roadblocks until resolution. Make sound judgment calls with limited resources or data. Challenge technical or business requirements to ensure the right solution. Employ understanding of intermediate to advanced systems configuration, management, and maintenance. Follow established project and change management processes. Communicate internally and externally regarding project status.