Community Manager
Location:United States
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
JiraContent creationCommunication SkillsCustomer serviceWritten communicationConfluenceExcellent communication skillsRelationship buildingProblem-solving skillsVerbal communicationCross-functional collaboration
Requirements:
3+ years of hands-on experience in community management, customer engagement, or advocacy Proven success as a power user on platforms like Reddit, Facebook, Discord and beyond Up-to-date on latest social media and community-building trends Familiarity with the pro audio and live streaming spaces Strong written and verbal communication skills with a customer-first approach
Responsibilities:
Represent RemoteMix in online communities, forums, and social channels Build and foster relationships with customers, power users, engineers, and enthusiasts Act as the bridge between users and internal teams to improve customer experience Host and coordinate virtual events (AMAs, Q&As, webinars) Serve as the voice of the customer internally Monitor forums for timely responses to product questions Build partnerships with installers, integrators, and educators Develop programs to recognize and amplify community champions Engage with customers on review websites Track and report on community health, growth, and engagement metrics
