Manager, Trust & Safety

7+ years of experience in Trust and Safety, Compliance, or related fields At least 2+ years in a management role Proven success building and leading Trust & Safety and Support functions Deep understanding of fraud prevention, impersonation, content moderation, and compliance requirements Experience with creator platforms, marketplaces, or crypto ecosystems strongly preferred Skilled in handling public-facing user disputes and crisis communications Proficient with tools for user reporting, content moderation, behavioral analytics, fraud detection systems, and blockchain data analysis

Manage and grow a Support and Trust & Safety team Define performance metrics, training programs, and quality assurance processes Serve as the escalation point for sensitive Trust & Safety and Support issues Design and implement Trust & Safety policies, playbooks, and workflows Create proactive monitoring systems and escalation pathways Develop frameworks tailored to the crypto ecosystem Collaborate with product, engineering, and legal on safety features Lead crisis management and communications Partner with legal and executive teams on response strategies Act as a trust voice to leadership