German Speaking Customer Service for Aviation industry -Remote in Greece

Fluency in German and English, both written and spoken. Experience in customer service, particularly within the aviation or travel industry, is preferred. Strong communication and interpersonal skills. Ability to handle challenging situations with professionalism and tact. Proficiency in customer service software and Microsoft Office applications. Detail-oriented with strong problem-solving capabilities. A genuine passion for travel and the aviation sector.

Deliver exemplary customer service to German-speaking clients in the aviation sector via phone, email, and chat. Assist customers with inquiries regarding flights, reservations, ticketing, and general travel information. Resolve customer issues and complaints efficiently. Collaborate with internal teams for accurate information and solutions. Stay informed about airline policies and industry trends. Document customer interactions accurately. Promote loyalty by fostering positive client relationships.