ServiceNow Engagement Lead

8+ years of project management experience leading large, multi-workstream transformative engagements, managing with Agile, SAFe and/or SCRUM frameworks. 12+ years of related client-facing professional consulting experience, preferably with complex ServiceNow multi-module implementations. Proven experience managing parallel workstreams with demonstrated ability to coordinate Employee Workflows (HRSD), IT Workflows (ITSM), Asset Management, and Operations Management implementations simultaneously. Demonstrated delivery experience with complex project financial management. ServiceNow Certified System Administrator (required). Strong client-facing skills. Excellent communication, organization, and problem-solving skills. Comfort working independently in a remote-first environment.

Lead and manage multiple project teams across HRSD, ITSM, ITAM, and ITOM workstreams. Coordinate project plans across 4 parallel workstreams, managing interdependencies. Manage project scope, schedule, budget, and governance for parallel implementations. Handle first-level client escalations. Advise on business processes related to ServiceNow implementations. Own the account success and manage account level P&L, support sales, create contract change orders/extensions/expansions.