Customer Support Specialist (UK)

2+ years of experience in a technical support or customer support role Proficiency with support tools such as Intercom and Slack Exceptional written and verbal communication skills Strong problem-solving skills with meticulous attention to detail Ability to stay calm, patient, and empathetic Experience with real-time customer interactions (email, calls, chat) Comfortable working in a fast-paced startup environment Proactive approach to improving customer support processes

Respond to support tickets and live customer chats Book 1:1 calls for troubleshooting or training Resolve issues independently or collaborate with Engineering Identify patterns in customer feedback for improvements Run Zoom group training sessions Create and update Help Centre articles Record and update how-to videos Meet departmental OKRs (e.g., GRR, CSAT, response/resolution time)