Customer Success Manager

5+ years in Customer Success, Account Management, or related post-sale role supporting B2B SaaS products 2+ years working with manufacturing or industrial customers Experience managing mid-market to enterprise accounts Proven ability to lead customer onboarding, adoption, and QBRs Confident navigating executive relationships and tactical day-to-day users Strong data fluency Skilled in collaborating with Sales, Product, and Support

Serve as the main point of contact for assigned customers Develop deep understanding of customers’ business needs Build and maintain long-term, trusted relationships Drive fast time to value through onboarding, training, and adoption Develop and execute customized success plans Monitor usage and engagement metrics Own and drive metrics like churn and gross retention rate Identify opportunities for multi-site expansion Lead regular business reviews (QBRs) Partner with Sales for seamless handoff and expansion Work closely with Product and Support teams Collaborate with Marketing to develop customer success stories Act as the customer’s advocate within AMPER Collect and analyze feedback for product improvements