Technical Solutions Specialist

Proven experience in technical support, product support, and/or software engineering capacity Proven skill in crafting technical documentation tailored for both technical and non-technical audiences Basic to intermediate Javascript and HTML experience is required Strong problem-solving and analytical abilities Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions Experience querying databases and monitoring systems, including SQL and/or Elasticsearch Strong communication skills to explain potentially complex situations to team members and clients Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus Basic to intermediate knowledge/experience in Digital Advertising is a plus Experience with GraphQL is a plus

Creating and debugging custom javascript snippets for clients Troubleshooting simple to complex system setups across various platforms Guiding users and clients with the technical intricacies of the platform Identifying root causes of technical issues and addressing complex technical problems/questions Querying databases and monitoring systems, including SQL and/or Elasticsearch Taking ownership of escalations and highly technical problem solving Working with clients to help solve their technical issues