Client First Customer Advocate, First Financial Bank
14 USD per hour
Company:
Location:Cincinnati, Ohio, EST
Languages:English
Seniority level:Entry
Skills:
Microsoft ExcelAgile methodologiesLinuxDevOpsTerraformDocumentationMicroservicesMicrosoft Office SuiteMS OfficeCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMentoringNegotiationAccountingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingComplianceJSONQuality AssuranceScalaData visualizationMarketingEditingTeam managementStakeholder managementComputer skillsLead GenerationDigital MarketingAnsibleFinancial analysisWordPressData modelingNodeJSFinancePrototypingScriptingSoftware EngineeringDebuggingChange ManagementCustomer SuccessConfluenceEnglish communicationBookkeepingSaaSBudget managementPowerPointA/B testingPositive attitudeCoachingInterpersonal skillsNetworkingExcellent communication skillsAdaptabilityRelationship buildingProblem-solving skillsCritical thinkingAccount ManagementTeamworkResearchFluency in EnglishNegotiation skillsEmpathyVerbal communicationReportingTrainingTroubleshootingWritingActive listeningStrong work ethicAbility to learnRecruitmentClient relationship managementBudgetingStrong communication skillsCross-functional collaborationData entryRelationship managementSales experienceMarket ResearchCreativityRisk ManagementMentorshipStrategic thinkingProcess improvementResearch skillsTechnical supportCRMAnalytical thinkingData analyticsData managementCustomer support
Requirements:
Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team. Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service. Strong organizational, planning, and time management abilities. Demonstrate empathy, patience, and a positive attitude in all customer interactions. Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards. Maintain PCI Compliant workspace.
Responsibilities:
Answer customer inquiries about bank products and services through phone. Recognize sales opportunities and refer clients to sales associates. Remain current on products, services, policies, and procedures. Resolve customer issues through account research and utilization of support materials and resources. Perform customer account transaction and maintenance activities accurately. Strive for first contact resolution of customer inquiries, transactions, and problem resolution. Escalate customer requests requiring additional knowledge or expertise as defined by department leadership.
