Client First Customer Advocate, First Financial Bank
14 USD per hour
Company:
Location:Cincinnati, Ohio, EST
Languages:English
Seniority level:Entry
Skills:
Microsoft ExcelAgile methodologiesLinuxDevOpsTerraformDocumentationMicroservicesMicrosoft Office SuiteMS OfficeCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMentoringNegotiationAccountingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingComplianceJSONQuality AssuranceScalaData visualizationMarketingEditingTeam managementStakeholder managementComputer skillsLead GenerationDigital MarketingAnsibleFinancial analysisWordPressData modelingNodeJSFinancePrototypingScriptingSoftware EngineeringDebuggingChange ManagementCustomer SuccessConfluenceEnglish communicationBookkeepingSaaSBudget managementPowerPointA/B testingPositive attitudeCoachingInterpersonal skillsNetworkingExcellent communication skillsAdaptabilityRelationship buildingProblem-solving skillsCritical thinkingAccount ManagementTeamworkResearchFluency in EnglishNegotiation skillsEmpathyVerbal communicationReportingTrainingTroubleshootingWritingActive listeningStrong work ethicAbility to learnRecruitmentClient relationship managementBudgetingStrong communication skillsCross-functional collaborationData entryRelationship managementSales experienceMarket ResearchCreativityRisk ManagementMentorshipStrategic thinkingProcess improvementResearch skillsTechnical supportCRMAnalytical thinkingData analyticsData managementCustomer support
Requirements:
- Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team.
- Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service.
- Strong organizational, planning, and time management abilities.
- Demonstrate empathy, patience, and a positive attitude in all customer interactions.
- Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards.
- Maintain PCI Compliant workspace.
Responsibilities:
- Answer customer inquiries about bank products and services through phone.
- Recognize sales opportunities and refer clients to sales associates.
- Remain current on products, services, policies, and procedures.
- Resolve customer issues through account research and utilization of support materials and resources.
- Perform customer account transaction and maintenance activities accurately.
- Strive for first contact resolution of customer inquiries, transactions, and problem resolution.
- Escalate customer requests requiring additional knowledge or expertise as defined by department leadership.
