Dutch Speaking Support Center Analyst -Remote in Greece

Fluency in Dutch and English, with strong written and verbal communication skills. Prior experience in a customer support or technical support role is advantageous. Excellent troubleshooting and problem-solving skills. Ability to manage multiple tasks and prioritize effectively. Familiarity with support ticketing systems and CRM software is a plus. Dedication to providing top-quality customer service and working collaboratively in a team. A proactive attitude towards learning new technologies and adapting to processes.

Act as the primary contact for Dutch-speaking clients, managing inquiries via phone, email, and chat. Troubleshoot and resolve a variety of technical issues and product-related inquiries to maintain high customer satisfaction. Accurately document all customer interactions and resolutions within the support ticketing system. Assist clients in utilizing product features and provide necessary training or guidance. Collaborate with other departments to escalate complex issues and continuously improve the support workflow. Monitor ticket statuses and perform follow-ups with customers to ensure timely resolutions. Stay informed about new products, updates, and industry trends to enhance service delivery.