Norwegian Speaking Support Center Analyst -Remote in Greece

Fluency in Norwegian and English, with excellent written and verbal communication skills. Experience in a customer support or IT support role is beneficial. Strong analytical and troubleshooting skills to effectively assist clients. Able to manage multiple tasks and prioritize effectively in a dynamic environment. Proficiency in using support ticketing systems and CRM tools is an advantage. Dedication to high-quality customer service and teamwork. A willingness to learn and adapt to new technologies and processes as needed.

Act as the primary point of contact for Norwegian-speaking clients, managing inquiries through phone, email, and chat. Diagnose, troubleshoot, and resolve various technical issues and product-related questions to ensure customer satisfaction. Document and log all customer interactions and resolutions accurately in the support ticketing system. Provide assistance to clients in understanding product features and functionalities. Collaborate with other departments to escalate complex issues and continuously improve support mechanisms. Monitor ticket progress and follow up with customers to ensure prompt resolution. Keep abreast of new products, updates, and industry best practices to enhance service delivery.