Italian Speaking Support Center Analyst -Remote in Greece
Company:Patrique Mercier Recruitment By Nellie
Location:Italy, Greece, Spain, Portugal, Malta, France
Languages:Italian, English
Seniority level:Entry, Advantage: customer support or IT support role
Experience:Advantage: customer support or IT support role
Skills:
TroubleshootingCRMCustomer support
Requirements:
Fluency in Italian and English Experience in a customer support or IT support role is an advantage Strong troubleshooting and problem-solving skills Ability to manage multiple tasks and prioritize effectively Proficient in using support ticketing systems and CRM software Strong customer service orientation Ability to work collaboratively with teams Willingness to learn and adapt to new technologies and processes
Responsibilities:
Act as the primary point of contact for Italian-speaking clients Troubleshoot and resolve technical and product-related issues Record and document customer interactions and resolutions Provide training and guidance to clients Collaborate with other departments to escalate complex issues Monitor ticket statuses and follow up with customers Stay informed about new products, updates, and industry trends
