Italian Speaking Email Support Specialist -Remote in Greece
Company:Patrique Mercier Recruitment By Nellie
Location:Greece, Spain, France, Portugal, Malta
Languages:Italian, English
Seniority level:Entry, Prior experience in email support or customer service roles is highly desirable
Experience:Prior experience in email support or customer service roles is highly desirable
Skills:
Problem SolvingWritten communicationTroubleshootingCRMCustomer support
Requirements:
Fluency in Italian and English, both written and spoken Prior experience in email support or customer service roles is highly desirable Exceptional written communication skills Strong problem-solving abilities Ability to work independently and manage time effectively Familiarity with CRM software and email management tools is a plus
Responsibilities:
Respond promptly to customer inquiries via email in Italian Assist customers with order-related questions, account issues, and general support needs Troubleshoot issues and provide appropriate solutions or escalate Document all email interactions in the CRM system Collaborate with team members to enhance service quality Identify trends in customer inquiries and suggest improvements Stay informed about product updates and company policies
