Italian Speaking Remote Support Specialist -Remote in Greece
Company:Patrique Mercier Recruitment By Nellie
Location:Italy, Greece, France, Spain, Portugal, Malta
Languages:Italian, English
Seniority level:Middle, Previous experience in customer support or a technical support role is preferred
Experience:Previous experience in customer support or a technical support role is preferred
Skills:
TroubleshootingTechnical supportCustomer support
Requirements:
Fluency in Italian and English Strong verbal and written communication skills Previous experience in customer support or a technical support role is preferred Excellent problem-solving skills Strong customer service orientation and interpersonal skills Familiarity with remote support tools and CRM systems is a plus Ability to work independently and manage multiple tasks in a remote working environment Passion for technology and continuous professional development
Responsibilities:
Provide high-quality support to Italian-speaking customers via remote channels Diagnose and resolve various technical issues related to software, hardware, and applications Assist customers with product functionalities and offer solutions Document support cases thoroughly and accurately Collaborate with technical teams to escalate and address complex problems Follow up with clients to ensure their issues are fully resolved Stay updated on industry trends and company products
