Customer Success Manager - Safety/Pharmacovigilance

Based in Europe (UK, Spain, or Germany) 7+ years working in life sciences, software, or consulting Strong knowledge of drug safety and pharmacovigilance processes and regulations Customer-facing consulting experience Managed relationships with executive stakeholders Strong problem-solving skills and a proactive approach to identifying and addressing customer needs and challenges Ability to travel up to 25%

Support 4-6 large, global pharmacovigilance customers post-implementation with Veeva Safety applications. Own the relationship with customers’ application owners to understand their strategic objectives and challenges. Act as a trusted advisor for customers and liaise with relevant Veeva stakeholders to address customer needs. Lead meetings with customers to demonstrate success and identify additional value opportunities. Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap. Facilitate cross-customer connections for collaboration opportunities and industry learning. Provide strategic guidance to customers on best practices for Veeva Safety, helping them streamline their processes and achieve their business goals.