Collections Specialist (Remote - New York Hours | HVAC Company)

Minimum of 4 years of experience in collections, accounts receivable, or similar BPO roles Prior work experience in a BPO environment is highly preferred Excellent spoken and written English Demonstrated ability to handle high call volumes and challenging customer conversations Strong technological skills; ability to work across multiple systems during live interactions Familiarity with RingCentral or similar VoIP systems is a plus Comfortable working in a fast-paced, target-driven environment Willing to work New York business hours (night shift in PH or similar time zones)

Make high-volume outbound collection calls (up to 50 per day) Work on active accounts receivable balance Research and review customer files during live conversations Handle sensitive or challenging conversations with professionalism Maintain detailed call records and collection notes Identify and execute upsell or cross-sell opportunities Collaborate with internal teams to resolve disputes Propose improvements to collections workflow