Program Manager - Founders Office

1-3 years in program or project management roles, preferably in a SaaS or technology-driven environment. Proven track record of managing complex projects with multiple stakeholders. Strong analytical skills with the ability to interpret data and make data-driven decisions. Excellent communication and interpersonal skills to effectively engage with diverse teams and clients. Familiarity with Agile methodologies is a plus. Ability to work in a fast-paced environment while managing competing priorities.

Serve as the primary point of contact for global customers during product implementation. Lead cross-functional teams to deliver successful implementation projects on time and within budget. Develop, track, and report on customer success metrics. Collaborate with executives to define strategic initiatives that enhance customer experience. Maintain clear communication with internal teams and external stakeholders. Identify opportunities for process enhancements within the implementation workflow. Proactively identify potential risks associated with customer projects and develop mitigation strategies. Foster a collaborative environment across departments.