Spanish Speaking Fashion Customer Support Agent -Remote in Greece
Company:Patrique Mercier Recruitment By Nellie
Location:Greece, Portugal, Spain
Languages:Spanish, English
Seniority level:Entry, Prior experience in customer support or service roles, especially in the fashion industry, is a plus
Experience:Prior experience in customer support or service roles, especially in the fashion industry, is a plus
Skills:
Communication SkillsWritten communicationFluency in EnglishActive listeningCRMCustomer support
Requirements:
Fluency in Spanish and English, both written and spoken. Prior experience in customer support or service roles, especially in the fashion industry, is a plus. A strong interest in fashion and a good understanding of current trends. Excellent communication and active listening skills. Ability to handle multiple customer inquiries while maintaining a high level of service. Proficiency in using customer service software and CRM tools. A friendly demeanor with a passion for providing outstanding customer care.
Responsibilities:
Provide enthusiastic and personalized support to Spanish-speaking customers through email, chat, and phone. Assist customers with product inquiries, order status, returns, and other service-related questions. Resolve customer issues and complaints with a focus on creating a positive experience. Keep accurate records of customer interactions in the CRM system. Collaborate with different departments to ensure that customers receive the best possible service. Stay well-informed about the latest fashion trends and product offerings to provide credible assistance. Propose ideas for process improvements to enhance customer satisfaction.
