Spanish Speaking Airline Customer Service Agent -Remote in Greece
Company:Patrique Mercier Recruitment By Nellie
Location:Greece
Languages:Spanish, English
Seniority level:Entry, Previous experience
Experience:Previous experience
Skills:
Microsoft OfficeCommunication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsWritten communicationInterpersonal skillsVerbal communicationTroubleshootingCRM
Requirements:
Fluent in Spanish and English. Excellent verbal and written communication skills. Previous experience in customer service, preferably within the travel or airline sector. Strong interpersonal skills with a knack for resolving issues. Ability to work in a fast-paced environment while maintaining composure. Knowledge of customer service software and basic MS Office applications. Highly organized and detail-oriented. A genuine interest in travel and a desire to help customers have a positive experience.
Responsibilities:
Deliver outstanding customer service to Spanish-speaking clients via phone, email, and chat. Assist with flight information, reservations, cancellations, and amendments. Address and resolve customer concerns and queries with efficiency and professionalism. Stay informed about airline services, policies, and industry updates. Maintain detailed records of customer interactions in the CRM system. Work in tandem with other teams to ensure seamless customer experiences. Engage in continuous training to enhance knowledge of products and improve service delivery.
