Luxury Travel Concierge (Remote) - Native English | (QLD, NSW or VIC-Based)

Proven track record in a dedicated flight sales role within a travel agency, tour operator, or concierge business. Hands-on experience with one or more Global Distribution Systems (preferably Amadeus), including complex multi-sector bookings and round-the-world routings from all major global hubs. Strong knowledge of, and enthusiasm for, a wide variety of leisure and city destinations, as well as different travel styles. Demonstrated success in designing luxury holidays for affluent clients. Exceptional focus on details, especially when working under pressure. Dedication to customer satisfaction, willingness to go the extra mile, tactful and diplomatic approach, and excellent problem-solving skills. Exceptional verbal and interpersonal skills for liaising with members and suppliers, maintaining a calm and professional demeanor at all times. Native-level proficiency in English (both written and spoken). Ability to manage multiple projects simultaneously and adapt quickly to a dynamic and changing environment. Highly motivated, committed, with strong initiative and drive.

Deliver exceptional travel experiences by handling leisure travel requests from our global members. Manage bookings for scheduled, no-frills, and chartered flights — with a strong focus on first and business-class travel. Use your commercial judgement and expertise with GDS (preferably Amadeus) and job management systems to find the best travel solutions. Provide outstanding customer service that keeps our members coming back again and again. Collaborate virtually with our global team while enjoying the autonomy and convenience of remote work.