Virtual Lifestyle Concierge - Travel Specialist - Melbourne

Proven track record in a dedicated flight sales role within a travel agency, tour operator, or concierge business. Hands-on experience with one or more Global Distribution Systems (preferably Amadeus), including complex multi-sector bookings and round-the-world routings from all major global hubs. Strong knowledge of, and enthusiasm for, a wide variety of leisure and city destinations, as well as different travel styles. Demonstrated success in designing luxury holidays for affluent clients. Exceptional focus on details, especially when working under pressure. Dedication to customer satisfaction, willingness to go the extra mile, tactful and diplomatic approach, and excellent problem-solving skills. Ability to manage multiple projects simultaneously and adapt quickly to a dynamic and changing environment. Highly motivated, committed, with strong initiative and drive. Exceptional verbal and interpersonal skills for liaising with members and suppliers, maintaining a calm and professional demeanor at all times. Native-level proficiency in English (both written and spoken). Strong attention to detail, ability to work independently, and a reliable team player with excellent interpersonal and communication skills. A love for the travel industry and a passion for creating memorable journeys. A fast learner who thrives in a dynamic, fast-paced environment. Excellent communication skills in English. Experience with GDS booking platforms and a knack for problem-solving.

Deliver exceptional travel experiences by handling leisure travel requests from our global members. Manage bookings for scheduled, no-frills, and chartered flights — with a strong focus on first and business-class travel. Use your commercial judgement and expertise with GDS (preferably Amadeus) and job management systems to find the best travel solutions. Provide outstanding customer service that keeps our members coming back again and again.