Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia

Fluent Mandarin, Cantonese and English – written and spoken Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times The ability to work independently and perform well with little supervision Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills Excellent time management skills with the ability to multi-task Detailed orientation and deadline driven to ensure that demanding standards are met. Embraces a complex, busy and dynamic work environment Experience with UHNW clients in customer service, dining, ticketing or hospitality industry would be an added advantage

Build strong relationships with members by understanding their unique lifestyle needs and preferences Manage incoming requests via phone, email, or chat in a timely and professional manner Research and recommend tailored options that go above and beyond member expectations Offer proactive lifestyle suggestions to maximize member value Coordinate with internal and external partners to deliver seamless service Advocate for your members and help resolve any issues with empathy and ownership Translate or adapt responses as needed to ensure clear communication Deliver on deadlines while maintaining a customer-first mindset