Senior Implementation Consultant Leader

Based in Latin America and fluent in English (C1 or better) – strong verbal and written communication skills required. 5+ years of experience implementing or supporting systems in Higher Education, specifically: SIS (Banner, Anthology, Workday Student, Jenzabar, Thesis, Power Campus), LMS (D2L, Canvas, Blackboard, Moodle), CRM (Salesforce, Slate, Dynamics 365, Element451). Strong understanding of academic and administrative processes (enrollment, grading, admissions, financial aid, student success). Proven ability to manage multiple implementation projects in parallel. Comfortable working in remote and multicultural teams. Experience using project collaboration tools (e.g., Jira, Confluence, Asana, Teams). Spanish fluency is required for effective communication with LATAM clients and prospects.

Participate and lead Pre-Sales presentations and calls. Lead SIS, LMS, and CRM implementations for colleges and universities, ensuring seamless onboarding and configuration. Conduct virtual workshops to gather institutional requirements and define business processes. Collaborate with technical teams on integrations, data migration, and customizations. Configure applications based on documented needs and best practices. Train administrative and academic users (registrars, faculty, admissions, etc.) on platform functionality. Develop implementation artifacts such as project plans, process maps, configuration guides, and training materials. Support testing, troubleshooting, and go-live readiness. Ensure excellent customer satisfaction, acting as a trusted advisor throughout the engagement. Communicate proactively with LATAM-based teams and clients, managing time zone differences and cultural nuances effectively.