Customer Success Manager

3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment with multiple stakeholders Proven success carrying a quota for renewals and/or expansions, with a strong track record of driving retention and growth Skilled at engaging VP- and C-level stakeholders, particularly in Product, Engineering, and QA

Manage a portfolio of 20–25 customers across onboarding, adoption, renewal, and expansion Understand customer goals and workflows to drive outcomes and long-term value Serve as a trusted advisor on QA and automated testing best practices Create and execute success plans that clearly link product usage to business impact Build and maintain alignment with technical and executive stakeholders Identify risks early, handle objections, and manage escalations with clarity and urgency Collaborate with sales, product, and engineering to share feedback and improve the customer experience Own forecasting, renewals, and expansion opportunities across your accounts Deliver against targets for Net and Gross Dollar Retention (NDR/GDR)