Client Success Manager

5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization. Experience in e-commerce. Experience with large- to enterprise-sized customer book of business. Creative problem solver with a determination to succeed. Independent and motivated. Highly articulate, ability to communicate effectively both when speaking and writing. Highly organized, with the ability to juggle multiple projects in a fast-paced environment. Comfortable collaborating with different teams (product, sales, marketing, etc.). Passionate about enhancing the customer experience. Think outside of the box. Empathetic, self-aware, low ego, and extremely positive. Comfortable working in a small collaborative team where you'll wear many hats.

Build strong relationships with Bask’s customers and own the full customer lifecycle. Partner with customer stakeholders to develop custom engagement initiatives. Manage all current customer data. Analyze customer engagement metrics and communicate value to stakeholders. Deliver program demos, provide technical answers, and recommend platform usage. Work Weekends