Documentation Business Analyst (AI-Assisted Knowledge Engineer)

2+ years experience as Business Analyst / System Analyst / Product Analyst in SaaS, ERP, or FSM domain. Strong system thinking and ability to map complex workflows and conditional logic. Comfortable reading technical configs (YAML, JSON, APIs, rule engines). Experience interviewing cross-functional teams to extract undocumented logic. Solid writing skills to translate technical logic into clear documentation. Familiar with AI tools (ChatGPT, Claude, etc.) for writing assistance. Familiar with documentation platforms (Confluence, Notion, Swagger, Git, Mermaid.js).

Extract business rules, system configurations, rule engine logic, and integration mappings. Build documentation using structured templates and AI tooling, including Rule Specifications, API References, Configuration Matrices, Workflow Diagrams, and Client Help Articles. Identify knowledge gaps and drive clarification sessions. Maintain version-controlled documentation repository (Confluence + Git). Use AI tools for drafting, version comparison, consistency checking, and automated doc generation. Ensure documentation synchronization with system releases and product evolution.