Knowledge Management Specialist (SOPs & Consultations)

3+ years of experience in knowledge management, process documentation, or operational enablement. Proven ability to turn complex, technical processes into clear, actionable documentation. Strong systems-thinking mindset and an analytical approach to process design. Hands-on experience with tools like Confluence, Notion, Zendesk, and Google Workspace. Detail-oriented and self-driven, with the ability to manage multiple documentation and improvement projects simultaneously.

Analyze and structure complex healthcare workflows into accurate, easy-to-follow SOPs and internal documentation. Audit and refine the knowledge base to eliminate redundancies, close content gaps, and improve accessibility. Act as the internal knowledge point of contact, resolving recurring questions or knowledge gaps. Partner with operations and compliance teams to ensure documentation accuracy. Continuously improve how teams access and use internal knowledge.