Senior Account Manager, Upsell and Expansion

Proven experience in an account management or sales role, ideally with a focus on customer expansion and growth within enterprise accounts. Demonstrated success in consultative selling, particularly with large, complex customers. Strong understanding of HR and CFO dynamics, with the ability to effectively engage and influence these decision-makers. Passion for advancing mental health care and improving employee well-being. Outstanding communication and presentation skills. Thoughtful and collaborative approach to sales. Entrepreneurial focus with determination to succeed in a fast-paced environment. Strong background and track record of success as an individual contributor, with experience closing 6-figure deals and exceeding a quota. Humility, resourcefulness, directness, ambition, high tolerance for ambiguity. Emotional intelligence and an empathetic nature. Ability to travel up to 30% of the year.

Identify and pursue new opportunities within existing enterprise accounts to expand adoption of Spring Health’s offerings. Build business cases to demonstrate the need and value for expanding current mental health offerings. Develop relationships with key stakeholders, including HR leaders (VP level and above) and CFOs. Understand customer goals, pain points, and needs to deliver targeted recommendations. Own and iterate full cycle sales pitches, including discovery calls, presentations, demonstrations, and negotiations. Meet and exceed a set revenue target by closing sales from assigned enterprise customers. Work with Customer Success, Sales, and other teams to ensure customer needs are met. Provide customer feedback to influence product roadmap. Stay current on mental health industry trends and competitive offerings.