Technical Solutions Specialist, USA

Proven experience in technical support, product support, and/or software engineering Skill in crafting technical documentation for technical and non-technical audiences Basic to intermediate Javascript and HTML experience Strong problem-solving and analytical abilities Experience identifying root causes of technical issues Experience querying databases and monitoring systems (SQL, Elasticsearch) Strong communication skills Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus Basic to intermediate knowledge/experience in Digital Advertising is a plus Experience with GraphQL is a plus

Create and debug custom javascript snippets for clients Troubleshoot system setups across various platforms Guide users and clients on platform technical intricacies Identify root causes of technical issues and address complex technical problems Query databases and monitoring systems (SQL, Elasticsearch) Take ownership of escalations and highly technical problem-solving Work with clients to solve technical issues