Jobs at GitLab - Greenhouse

9+ years of progressive experience in professional services operations or similar role 5+ years of leadership experience managing global teams Proven track record of scaling PS operations in high-growth companies Strong financial acumen with P&L management experience Deep expertise in PSA systems automation tools and systems Excellence in stakeholder management and executive communication Global business experience with an understanding of regional markets

Drive the strategic direction and operational framework for the PS Organization globally Partner with PS leadership to develop and execute multi-year strategic plans Lead organizational design and scaling initiatives across all PS functions Establish and oversee global operational standards, metrics, and best practices Own end-to-end PS operations including sales, delivery, resource management, financial performance, and business processes Lead digital transformation initiatives to modernize PS operations and enhance scalability Drive continuous improvement in operational efficiency, profitability, and customer satisfaction Own PS P&L responsibilities including revenue forecasting, budget management, and financial planning Inform optimization for PS offerings globally Lead annual planning process including headcount, revenue targets, and investment strategies Build and lead a high-performing global operations team Oversee multiple operational functions including Strategy, Resource Management, Tools & Systems, Analytics, and Process Excellence Lead the PS technology strategy including evaluation, implementation, and optimization of key systems Drive automation and integration initiatives across the PS tech stack with IT Establish governance framework for process standardization and quality management Lead change management for major operational transformations