Virtual Assistant / Customer Service

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Requirements:

• Prior experience in customer service, virtual assistance, or a related role is preferred.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong analytical and problem-solving skills with a focus on customer satisfaction.
• Ability to multitask effectively and manage time efficiently in a remote setting.
• Proficient in CRM software, Microsoft Office Suite, and various communication tools.
• Highly organized and detail-oriented with a proactive approach to tasks.
• Ability to work independently while contributing to a collaborative team environment.
• Familiarity with social media platforms and digital marketing is advantageous.

Responsibilities:

• Respond promptly to customer inquiries through various channels, including phone, email, and live chat, ensuring high-quality service.
• Assist with troubleshooting customer issues and resolving concerns efficiently and courteously.
• Handle administrative duties such as scheduling appointments, managing calendars, and maintaining organized records.
• Document all customer interactions accurately and escalate unresolved issues to the appropriate team.
• Engage in proactive communication with clients to ensure satisfaction and build strong relationships.
• Collaborate with team members to refine processes and enhance overall customer experience.
• Support marketing initiatives by assisting with social media management and content updates when needed.