Virtual Assistant / Customer Service
Company:VirtueStaff
Location:Metro Manila, Philippines, Central Visayas, Philippines
Languages:English
Seniority level:Prior experience is preferred
Experience:Prior experience is preferred
Skills:
Communication SkillsProblem SolvingCustomer serviceWritten communicationMultitaskingMicrosoft Office SuiteInterpersonal skillsVerbal communicationDigital MarketingCRMCustomer supportCustomer Success
Requirements:
Prior experience in customer service, virtual assistance, or a related role is preferred. Excellent interpersonal and communication skills, both written and verbal. Strong analytical and problem-solving skills with a focus on customer satisfaction. Ability to multitask effectively and manage time efficiently in a remote setting. Proficient in CRM software, Microsoft Office Suite, and various communication tools. Highly organized and detail-oriented with a proactive approach to tasks. Ability to work independently while contributing to a collaborative team environment. Familiarity with social media platforms and digital marketing is advantageous.
Responsibilities:
Respond promptly to customer inquiries through various channels, including phone, email, and live chat, ensuring high-quality service. Assist with troubleshooting customer issues and resolving concerns efficiently and courteously. Handle administrative duties such as scheduling appointments, managing calendars, and maintaining organized records. Document all customer interactions accurately and escalate unresolved issues to the appropriate team. Engage in proactive communication with clients to ensure satisfaction and build strong relationships. Collaborate with team members to refine processes and enhance overall customer experience. Support marketing initiatives by assisting with social media management and content updates when needed.
