(Senior) Strategic Customer Success Manager (m/f/d)
Company:Flip GmbH
Location:Europe
Languages:German, English
Seniority level:Senior, 4+ years
Experience:4+ years
Skills:
Project ManagementCommunication SkillsCustomer serviceCustomer SuccessEnglish communicationSaaSAccount ManagementClient relationship managementSales experience
Requirements:
At least 4 years of experience in Customer Success, Account Management, Consulting, or Project Management Ideally in a B2B SaaS environment with Enterprise/Strategic clients Strategic and consultative mindset Strong executive presence & stakeholder management skills Excellent communication & presentation skills in both German and English Hands-on approach & ownership mentality Charismatic, customer-focused team player Openness to travel
Responsibilities:
Take full ownership of key Mid-Market and Enterprise customers Develop individual account strategies and implement them for growth Foster and deepen relationships with key decision-makers Act as a link between customers and internal teams Lead project management efforts and coordinate initiatives like Executive Business Reviews (EBRs) and strategic workshops Act as the voice of enterprise customers within Flip Shape and optimize Customer Success practices for strategic accounts
