ServiceNow Business Analyst - 100% Remote (REF1788G - TO3)

Strong working knowledge of ServiceNow modules (ITSM, ITOM, HRSD, etc.). Experience in business process analysis and workflow automation. Ability to create user stories, process flows, and functional specifications. Familiarity with Agile/Scrum methodologies. Strong analytical, critical thinking, and problem-solving abilities. Demonstrated experience presenting and negotiating with stakeholders at all levels. 2+ years of overall software-related technical analysis experience. 2+ years of experience with agile work item management and agile-based requirement methods. Ability to handle multiple projects and work-streams simultaneously. Must be a US Citizen. Must have a Public Trust clearance or the ability to obtain one. Bachelor's degree in a related field preferred. Certification(s) in Business Analysis preferred.

Gather and document business requirements, user stories, and acceptance criteria. Translate business needs into functional and technical requirements for ServiceNow. Analyze existing workflows and recommend process improvements and automation. Collaborate with stakeholders at all levels to gather insights and negotiate requirements. Support system testing, user acceptance testing (UAT), and deployment. Define reporting needs and build dashboards. Create process documentation, SOPs, and training materials. Conduct user training sessions.