eCommerce Operations Strategist - Manila, PH

Bachelor’s Degree, preferably in Information Technology, Computer Science, MIS, or a related field. Minimum of two (2) to three (3) years relevant experience in a similar role. Familiarity with Ecommerce and how content impacts the customer experience. Experience working with a Content Management System (CMS), such as Hybris, Contentstack, or similar CMS platforms. Familiarity with Figma or similar tools. Ability to collaborate with cross-functional teams in a remote setup. Working knowledge of HTML and CSS (Nice to have) Experience using Widen or other Digital Asset Management (DAM) tools (Nice to have) Experience in Product Information Management (PIM) systems (Nice to have)

Ensures accurate display of product and digital assets on customer-facing web pages by uploading and assigning appropriate data. Builds, updates, and maintains static or interactive web pages that ensure the latest digital assets and content information is presented to customers. Coordinates with cross-functional partners to accomplish site merchandising deliverables within set parameters and timeline. Ensures web page design and technical specifications are met, and digital assets are optimized to support the average load time goal of less than 6 seconds. Supports merchandising campaigns by updating website pages and implementing A/B Tests that follow design specifications and meet launch deadlines. Creates and maintains website coupons and promotions for cross-functional teams. Updates and maintains website navigation structure and ensures it follows business requirements and specifications. Creates, updates, and maintains Product Category Pages and ensures they meet technical requirements, including digital assets, metadata, page URL, and database queries. Assigns appropriate data to product and site imagery to ensure the accurate display on various customer-facing web pages. Participates in New Product Information QA, and flags or resolves digital asset and product information issues and discrepancies. Conducts routine audit and QA to make sure the website is working as expected. Conducts routine audit and QA to make sure merchandising-related components and pages are updated as per the defined sales merchandising schedule. Participates in conducting business validation activities for newly launched functions and features to ensure they meet business requirements. Directs the documentation of internal processes and acts on identified gaps to ensure efficient process flows. Monitors the timely update of all documentation and makes sure that it is housed in the appropriate knowledge base site. Troubleshoots digital asset and product information issues using the digital asset management tool, product information management system, and content management system. Troubleshoot spikes in website average load time speed and coordinate with cross-functional teams to resolve and ensure the average load time goal of less than 6 seconds is met. Participates in troubleshooting activities during launch by identifying probable causes and providing a resolution to medium complexity bugs. Ensures that the standards for uploading, naming, and categorizing assets are met by following the set standards for image organization. Identifies efficiency issues and creates tools or workarounds to improve turnaround times for various website operations tasks and the accuracy of the information found in all our websites. Proposes and drives roadmap initiatives that create either efficiency gains or a positive cost impact for the business. Plans all maintenance, updates, campaigns, and product launches, and maps out the work of the Website Operations team to cover all tasks needed within the set timeframe and with quality output. Educates and trains other teams on the use and functionality of various Ecommerce systems or tools, including Digital Asset System. Identifies risks in both small-scale scale to medium-complexity tasks and projects and applies mitigation measures. Participates in Technical meetings, project meetings, and retrospectives to raise challenges and incorporate future changes as agreed with various stakeholders. Acts as the primary owner of Digital Asset System, and other tools and processes by conducting regular housekeeping to remove or archive outdated data and update or scrub others for future reference or use. Ensures that the standards for uploading, naming, and categorizing assets are met by following the set standards for image organization. Educates and trains other teams on the use and functionality of various Ecommerce systems or tools, including Digital Asset System. Manages user accounts and portals for Widen users Performs other duties that may be assigned from time to time.