Director of Client Success Operations

5 years of experience in operations, preferably within a SaaS or technology company Proven experience managing and optimizing CRM (Salesforce) and Customer Success platforms Strong analytical skills and the ability to translate data into actionable insights Proficiency in developing and documenting processes and workflows

Develop, implement, and maintain scalable processes and workflows for the Clinical Success team Manage and optimize our Clinical Success technology stack, primarily Salesforce, ensuring data integrity and seamless integration with other business systems. Define and track key Clinical Success metrics and create insightful dashboards and reports Serve as the subject matter expert for our Clinical Success technology platforms Collaborate with Clinical Success leadership to identify training needs and develop enablement programs for the team Work closely with Sales Operations, Marketing Operations, and other operational teams to ensure alignment and consistency across the customer lifecycle