Customer Support Specialist (Remote, Part-Time - Evening & Weekend Coverage)

Tech-savvy and eager to learn new software tools Excellent written and verbal communication skills (English - native or bilingual) Calm, patient, and resourceful Prior experience in customer support, helpdesk, or SaaS environments is preferred Familiarity with the healthcare industry or hospital operations is a plus Able to work independently and manage time efficiently during evening and weekend shifts

Provide professional, empathetic, and solution-oriented support to healthcare professionals Respond promptly to customer inquiries via email and phone Troubleshoot technical issues and provide resolutions or escalate when necessary Learn and maintain a strong understanding of product offerings Document support issues and resolutions accurately Collaborate with the internal team to relay customer feedback