Customer Support Representative (Part-time) - MileSplit/DirectAthletics
Company:FloSports, Inc.
Location:United States
Languages:English
Seniority level:Entry, 1+ year
Experience:1+ year
Skills:
Communication SkillsProblem SolvingCustomer serviceAttention to detailTime ManagementWritten communicationTroubleshootingActive listeningStrong work ethicAbility to learn
Requirements:
Passion for track & field/cross-country. At least one year of customer service experience. Exceptional communication skills (spoken and written). Natural problem-solver with a keen eye for detail. Sense of urgency and accountability. Strong time management skills. Proven success in remote work environments. Hands-on experience with MileSplit and/or DirectAthletics platforms (bonus).
Responsibilities:
Deliver timely, friendly, and expert-level responses to customer inquiries and requests. Proactively identify and escalate critical technical issues, outages, and concerns. Engage in active listening to understand customer challenges and diagnose root causes. Maintain and update customer accounts with attention to detail. Achieve and surpass agent and department performance metrics. Collaborate with supervisors on projects and tasks.
