Manager, Application Support (Internal Tools)

5+ years supporting business applications in a distributed, enterprise IT environment Strong Technical Acumen: Solid understanding of systems like Salesforce and telephony platforms (Genesys preferred) Skilled Communicator & Collaborator: You know how to navigate across stakeholders (from end-users to engineers) and can clearly translate technical requirements into plain language Customer-First Mindset Proactive Leader & Team Builder Adaptable and Growth-Oriented Driven & Reliable

Run point on internal tools support Make support more scalable and less reactive Manage and grow a small-but-mighty team Help set the direction for support at Thumbtack Be a connector across technical and non-technical teams Own and deliver internal projects Continuously look for ways to improve