International Customer Success Manager- Bilingual Spanish/Portuguese

2+ years of experience in a full sales cycle or account manger role Aviation industry experience required Full professional fluency in English and Spanish and/Portugese Experience managing renewals, upselling, and cross-selling Comfortable making a high volume of customer calls and delivering effective presentations Excellent verbal and written communication skills Strong negotiation and objection-handling abilities Analytical and organized with strong multitasking skills Resilient, proactive, and goal-oriented Ability to work both independently and collaboratively in a fast-paced, global environment Proficient in Microsoft Office, Zoom, and CRM systems such as Oro (or similar)

Proactively manage contract renewals to minimize churn and ensure continuity of service. Identify and act on opportunities to expand product and service adoption within existing accounts. Build strong, trust-based relationships with global clients and key stakeholders. Develop and execute account strategies that drive increased value and growth across international accounts. Make multiple outbound calls per day to maintain regular client contact, provide updates, and drive engagement. Deliver compelling presentations and product demonstrations tailored to diverse international audiences. Partner with internal teams—including Sales, Marketing, and Product—to align on client goals and growth strategies. Monitor client satisfaction, track usage metrics, and provide regular performance insights and recommendations.