Virtual Assistant - Customer Service

Proven experience in customer service or as a virtual assistant, handling inbound inquiries. Previous experience with real estate is a plus. Strong phone skills and ability to handle about 75 inbound inquiries daily via phone, email, and live chat. Excellent verbal and written communication skills, with the ability to clearly communicate in English over the phone and email. Proficiency in Microsoft Office (Excel, PowerPoint) and general computer skills. Ability to multitask in a fast-paced, dynamic environment. Self-motivated with proven ability to learn quickly and contribute effectively. Strong problem-solving skills, able to analyze opportunities and inefficiencies, and propose solutions to management. Ability to collaborate with cross-functional teams (sales, marketing, production, operations, finance, and senior management). Supplementation and fitness industry knowledge/experience is a plus.

Handle and respond to 75+ inbound inquiries daily across phone, email, and live chat. Maintain a professional phone presence, providing excellent customer service. Efficiently manage and prioritize multiple tasks throughout the day. Collaborate with internal teams to coordinate activities and resources as needed. Attend and actively participate in team meetings and training seminars. Support cross-functional teams, including sales, marketing, and operations. Continuously challenge yourself to improve and contribute to team success. Maintain strong work ethic and consistently demonstrate willingness to learn.