Virtual Assistant - Customer Service

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Requirements:

• Proven experience in customer service or as a virtual assistant, handling inbound inquiries.
• Strong phone skills and ability to handle about 75 inbound inquiries daily via phone, email, and live chat.
• Excellent verbal and written communication skills, with the ability to clearly communicate in English over the phone and email.
• Proficiency in Microsoft Office (Excel, PowerPoint) and general computer skills.
• Ability to multitask in a fast-paced, dynamic environment.
• Self-motivated with proven ability to learn quickly and contribute effectively.
• Strong problem-solving skills, able to analyze opportunities and inefficiencies, and propose solutions to management.

Responsibilities:

• Handle and respond to 75+ inbound inquiries daily across phone, email, and live chat.
• Maintain a professional phone presence, providing excellent customer service.
• Efficiently manage and prioritize multiple tasks throughout the day.
• Collaborate with internal teams to coordinate activities and resources as needed.
• Attend and actively participate in team meetings and training seminars.
• Support cross-functional teams, including sales, marketing, and operations.
• Continuously challenge yourself to improve and contribute to team success.
• Maintain strong work ethic and consistently demonstrate willingness to learn.