Engagement Manager

Posted 11 days agoViewed

💎 Seniority level: Manager, 2-3 years

📍 Location: Canada

🔍 Industry: Customer Service

🏢 Company: Replicant👥 101-250💰 $78,000,000 Series B about 3 years agoArtificial Intelligence (AI)Information Services Data Center Automation Machine Learning Information Technology Software

⏳ Experience: 2-3 years

🪄 Skills: Project ManagementCross-functional Team LeadershipCommunication SkillsCustomer serviceAgile methodologiesNegotiationPresentation skillsAccount ManagementRelationship managementSales experienceTeam managementStakeholder managementCustomer Success

Requirements:

2-3 years customer-facing project management or business consulting experience
Demonstrated desire to work in a leveraged manner, working through others to deliver high quality results across a larger sphere of influence
Excellent interpersonal, written and verbal communication skills. Excellent customer facing and presentation skills
Excellent organizational skills, ability to set own task lists and timelines
Ability to negotiate with customers the benefit of Replicant. Ability and willingness to work under pressure in a highly dynamic environment
Bachelor's degree in a technical field (or equivalent)

Responsibilities:

Working with Replicant teams and business partner resources to provide advice, guidance and best practices for Replicant customer solutions
Working with other Replicant Engagement Managers to staff projects with appropriate resources
Helping to create and enforce Replicant’s implementation methodologies
Running projects with Replicant customers
Serving as the Professional Services account owner for customers with active implementation projects

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