Product Support Engineer
Company:Bluecore, Inc.
Location:India
Languages:English
Seniority level:Entry, 1+ years
Experience:1+ years
Skills:
SQLCommunication SkillsCustomer serviceRESTful APIsTroubleshootingJSONTechnical supportScriptingDebuggingCustomer supportSaaS
Requirements:
1+ years in product support, technical support, or related roles (SaaS, eCommerce, or digital marketing environments preferred). Working knowledge of Python, JavaScript, and SQL is required. Hands-on experience with tools like BigQuery, Looker, Datadog, or similar platforms. Strong technical troubleshooting skills in a customer-facing role. Excellent written and verbal communication skills. Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). Comfortable with a 24x7 shift culture.
Responsibilities:
Provide expert support for clients using Bluecore and tools like BigQuery, Datadog, and Looker. Investigate technical issues with a data-driven mindset. Assist in configuring, optimizing, and debugging email/SMS campaigns. Triage issues across data pipelines, templates, and configurations. Partner with Engineering, Product, and Technical Support teams. Document findings and share patterns. Leverage Python and JavaScript to debug issues or create internal tools. Stay sharp with SQL and build knowledge in the tech stack. Contribute to internal knowledge bases and team growth.
