Claims Specialist (Bilingual)

Bilingual English/French Proficient in MS Excel and Word Ability to prioritize and problem solve Ability to work independently and in a team environment Willingness to learn and enhance skills Strong interpersonal skills Detail oriented in a fast-paced continually changing environment Previous experience in claims processing or financial services environment High level of confidentiality; employment contingent on Security Clearance – Reliability Status

Work with the User Support Team to resolve participant claim issues by responding to questions and resolving tickets in our ticketing system Provide back up for User Support Team as needed – answering calls from participants and service delivery staff Process client claims and service provider invoices in case management system accurately and ensures contractual and legislative requirements are met Review, process, and invoice all RSVP services to the contractual standard as needed Provide quality assurance for claims/invoices processed by other Claims Specialists Answer inquiries from field staff regarding claims and other administrative questions via phone and secure message Prepare cheques and EFT payments Filing, mailing, scanning and other administrative tasks