- Investigate, evaluate, analyze, negotiate, and settle residential property claims through on-site inspections in accordance with Max Insurance’s claims procedures and guidelines
- Conduct thorough field inspections of damaged properties to assess cause, scope, and extent of loss
- Review all relevant policy wordings and acts to determine coverage, damages, and liability
- Maintain ongoing communication and status updates to customers until file closure
- Determine appropriate settlement amount based on independent judgment, Xactimate estimates, contractor estimates, and application of applicable limits and deductibles
- Establish accurate claim and expense reserves and update promptly as new information is received