Bilingual Member Experience Specialist

Bilingual in French and English. 2+ years of experience with Zendesk or a similar customer relationship management tool. 1+ year of customer service experience, preferably in a financial services environment. Excellent writing and editing skills. Proven ability to deal with ambiguity in a rapidly changing business environment. Strong organizational and prioritization skills.

Create, translate, and maintain member educational resources for new products and features. Identify and create agent template responses for messaging consistency and productivity. Address member questions about financial products and services via outbound calls, emails, and voicemails. Monitor support tool performance and identify areas for improvement. Support launch and upkeep of other channels and ad hoc projects. Stay updated on industry trends and best practices for support environments.