Claims Assistant

1 – 2 years of experience in an administrative support role A drive and eagerness to learn Familiarity with the insurance industry and the claims process is preferred The ability to prioritize and organize workload The desire to work in a dynamic and fast-paced environment The ability to be empathetic to our customers in their time of need A desire to help customers get back on their feet quickly

Act as the first point of contact to customers who are reporting an insurance claim Provide excellent customer service Gather and record all relevant information regarding the insurance claim and enter data into system Direct inbound calls to the appropriate internal resource Maintain effective communication with claims department staff and other stakeholders Provide ad-hoc administrative support to the claims department