Technical Writer

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Requirements:

• 1–3 years of experience in writing, documentation, customer support, or technical communication roles (or equivalent projects and internships).
• Strong written communication skills and a desire to break down technical topics into understandable language.
• Knowledge of Git workflows, documentation frameworks, and quality paradigms for evaluating content
• Comfortable working in dynamic, fast-paced environments with changing priorities.
• Proactive, independent, and organized—you don’t wait for perfect inputs, you work with what’s available and improve over time.
• Ability to proactively identify documentation needs based on ongoing engineering projects, rather than waiting for fully developed features.
• Approaching content from not just for human consumption but with an AI first mindset.

Responsibilities:

• Create and maintain user-facing documentation, including getting started guides, FAQs, feature overviews, and in-app tooltips.
• Collaborate with cross-functional teams to understand new features and processes, and translate them into clear, structured documentation that scales.
• Take ownership of key documentation areas, improving and evolving them over time based on feedback and product updates.
• Help define standards for consistency, versioning, and formatting across our documentation.
• Experiment with tools and techniques, particularly generative AI, to improve how we create and deliver documentation to users.