Part-Time Remote Customer Service Representative

Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset The ability to read and utilize provided scripting in a conversational and timely manner Demonstrates a high level of empathy and integrity by always doing the right thing Has an upbeat personality and can show an authentic willingness to assist our customers Previous experience working in a contact center or other customer service role 16+ years of age High School Diploma or equivalent, or actively enrolled

Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts. Accurately enters claim data into our production systems while on a live phone call. Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs. Verifies customer insurance coverage and deductible amounts and communicates the information to the customer. Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference. Utilizes systems and resources provided to enhance the overall customer experience. Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information. Other duties assigned by leadership.