Inbound Sales Representative

3 years of experience in a client-facing, BPO, customer service, or voice-based role Proven track record of meeting or exceeding performance goals Strong verbal and written English communication skills Energetic, enthusiastic, and comfortable leading conversations with confidence Detail-oriented with a knack for staying organized and accurate Resourceful and proactive—you don’t wait for answers, you find them Excellent time management and ability to multitask in a fast-moving setup Strong critical thinking mindset for ongoing improvement

Answer incoming calls and provide top-tier customer service. Efficiently schedule and confirm grooming appointments. Maintain a high answer rate and optimize call conversion. Document customer information accurately in the CRM system. Respond to inbound text messages from leads and convert them into customers. Efficiently gather customer details and provide booking recommendations. Objection handle and overcome any resistance to book an appointment with professionalism and grace Optimize response times to enhance customer engagement. Maintain accuracy and clarity in text-based communication. Monitor AI-handled conversations and provide support when necessary. Ensure timely and effective communication when AI requires assistance. Analyze AI interactions to optimize automation success. Maintain a quick response time for seamless customer service.