Payments, Support & Safety Specialist

You’re analytical and curious. You’re competent in SQL. You’re proactive and constructive. You’re technically fluent. You’re a strong communicator.

Monitor and manage our payments abuse detection systems; refine our triage process and enforcement tools. Analyze user behavior to detect abuse; propose and implement smarter filters and policies. Track payment health, funnel drop-off, and opportunities for improvement, including across our cryptocurrency payment channels. Use SQL-based tools to analyze user behavior and surface actionable insights across abuse, payments, and support. Own key dashboards and reporting for support load, abuse trends, and usage patterns. Monitor funnel metrics and flag breakages or unexpected shifts. Answer support tickets and build tools/workflows to improve efficiency. Stay active in our Discord to help users and surface real-time feedback or issues. Manage inbound provider trust and safety requests and similar partner workflows.